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Account Deletion Request

Last Updated: August 27, 2026

At DynaCarto, we respect your privacy and your right to control your personal data.

If you have created an account in the DynaCarto mobile application, you may request the deletion of your account and the personal data associated with it.

This page explains how to submit an account deletion request, what information may be deleted, what information may need to be retained for a limited period, and how the deletion process works.

How to Request Account Deletion

To request deletion of your DynaCarto account, please send an email to:

info@rutinrota.com

You may use the following subject line:

DynaCarto Account Deletion Request

Please include the following information in your email:

  • The email address associated with your DynaCarto account

  • Your name and surname, if registered with your account

  • A short statement confirming that you want your DynaCarto account and associated personal data to be deleted

Example Request

Hello,

I would like to request the permanent deletion of my DynaCarto account and the personal data associated with it.

My account email address is: your-email@example.com

Thank you.

Before processing the deletion request, we may contact you to verify that you are the legitimate owner of the account.

This verification helps protect accounts from unauthorized or fraudulent deletion requests.

What Data May Be Deleted?

When your account deletion request is processed, personal data associated with your DynaCarto account will be deleted, anonymized, or otherwise removed where reasonably possible and subject to applicable legal requirements.

This may include:

  • Account information

  • Name and email address

  • Profile information

  • Authentication-related account information

  • Imported datasets

  • Imported Excel data

  • Saved addresses and geographic locations

  • Geocoded location data

  • Saved map layers

  • Analysis configurations

  • Spatial analysis results

  • Saved analysis projects

  • User-created map visualizations

  • Saved application preferences

  • Usage information associated with your account

  • Credit and plan usage information

  • Shared map information associated with your account

  • Customer support communications associated with your account, where deletion is legally and operationally appropriate

Depending on the features you have used, this may include data related to:

  • Cluster Analysis

  • Location Allocation

  • Proximity & Coverage Analysis

  • Suitability Analysis

  • Isochrone Analysis

  • Nearby Places / POI Search

  • Hotspot Analysis

  • Heatmap Analysis

  • Data Mountains

  • Anomaly Analysis

After your account has been permanently deleted, you may no longer be able to access your DynaCarto account, saved datasets, analyses, maps, projects, settings, or other information associated with the deleted account.

Subscriptions and Payments

Deleting your DynaCarto account does not automatically cancel an active subscription purchased through Google Play or the Apple App Store.

If you have an active subscription, you should cancel it separately through the store where you originally purchased it to prevent future renewal charges.

Google Play

If you purchased your DynaCarto subscription through Google Play, you can generally manage or cancel it through:

Google Play Store → Payments & subscriptions → Subscriptions → DynaCarto

You can then select the option to cancel your subscription.

Apple App Store

If you purchased your DynaCarto subscription through Apple, you can generally manage or cancel it through:

Settings → Apple Account → Subscriptions → DynaCarto

You can then select the option to cancel your subscription.

The exact menu names may vary depending on your device, operating system version, country, or store configuration.

DynaCarto does not directly control App Store or Google Play subscription renewals, payment processing, refunds, or store-level cancellation procedures.

These transactions are managed by the relevant platform under its own terms and policies.

Deleting your DynaCarto account does not itself constitute cancellation of an App Store or Google Play subscription.

Data That May Be Retained

Certain information may need to be retained for a limited period even after an account deletion request has been completed.

This may be necessary for purposes such as:

  • Legal obligations

  • Tax and accounting requirements

  • Financial recordkeeping

  • Subscription and transaction records

  • Fraud prevention

  • Security

  • Prevention of abuse

  • Enforcement of agreements

  • Resolution of disputes

  • Compliance with regulatory requirements

Information that may be retained can include:

  • Payment transaction references

  • Subscription purchase records

  • Billing-related records

  • Tax and accounting records

  • Security logs

  • Fraud prevention records

  • Records required by applicable law

  • Records reasonably necessary to establish, exercise, or defend legal claims

Any retained information will only be kept for as long as reasonably necessary for the relevant legal, financial, security, or operational purpose.

Information retained after account deletion will not be used for normal account operation or active marketing purposes unless otherwise permitted by applicable law.

Processing Time

After receiving a valid account deletion request and completing any necessary identity verification, we will process the request within 30 days, unless a different period is required or permitted by applicable law.

In certain circumstances, specific information may need to be retained for a longer period due to legal, financial, security, regulatory, or technical requirements.

Where appropriate, we may notify you by email when the account deletion process has been completed.

Important Information Before Deleting Your Account

Please consider the following before submitting an account deletion request:

  • Account deletion is intended to be permanent.

  • Deleted account data may not be recoverable.

  • You may lose access to imported datasets, saved locations, analysis projects, maps, analysis results, settings, and other information associated with your account.

  • Shared map links or other outputs associated with your account may stop functioning or may be removed.

  • Deleting your account does not automatically cancel an active Google Play or Apple App Store subscription.

  • If you do not want your subscription to renew, you must separately cancel it through the store where you purchased it.

  • Certain records may continue to be retained where required for legal, financial, security, fraud-prevention, or regulatory purposes.

We recommend exporting any information or analysis results you wish to keep before requesting permanent account deletion.

Privacy Rights

Account deletion is separate from other privacy rights you may have under applicable data protection laws.

Depending on your location and applicable law, you may also have rights to request:

  • Access to your personal data

  • Correction of inaccurate information

  • Restriction of certain processing

  • Data portability

  • Objection to certain processing activities

  • Withdrawal of consent where processing is based on consent

For additional information about how DynaCarto processes personal data, please review the DynaCarto Privacy Policy.

Contact

For account deletion requests or questions concerning your personal data, please contact:

DynaCarto
Rutin Route Optimization & Software Solutions Ltd. Co.

Universiteler Mah. 1634. Cad. 11/E Blok No:84
06800 Cankaya, Ankara
Turkiye

Email: info@rutinrota.com
Alternative Email: erturkcelenk@gmail.com
Phone: +90 541 284 18 84

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